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Virtual Fitting Policy FAQ

I’ve booked my Virtual Fitting. What else do I need to know?

Your virtual fit appointment is only as good as your participation and any measurements you provide to our fitters. Ensure your success by following our suggestions you received in your booking confirmation email. Should you have misplaced this email please reach out to us at bookings@perkyladyunderthings.com and we will be happy to resend you that information! Please note that we do not provide a bra size for you to replicate during your session. We do not believe in setting our clients up for failure!

Virtual Fitting Follow Up Fit Check

A complimentary 15 minute follow-up fit check is offered to all Virtual Fit experience clients following their original virtual appointment. Most people are astounded at how great their new bras fit and feel. If you just aren’t sure or you think there is something to be improved upon we are happy to assist! You have the option to book your follow up fit check at the time of your original booking, it is offered again during your initial appointment, and a third chance via the link in your email immediately following your appointment. If you do not receive your follow up booking link please let us know by contacting us at bookings@perkyladyunderthings.com.

The follow up fit check appointment must be booked and completed within 10 days of your original virtual appointment. After the 10 days all purchases made during the virtual fitting will become final and no store credit or exchanges will be given

What is your Virtual Fit Exchange Policy?

Everyone deserves 100% brand new products!

With your purchase, we agree that you are satisfied with the product and that it fits properly. Adjusting to your new properly fitting bra may take up to 2 weeks. If you have any additional fit questions, we are happy to answer!

Due to the intimate nature of our products to ensure the safety and satisfaction of all of our clients, we reserve the right to refuse any item that may be eligible for an exchange under the policy outlined below that is not in brand-new condition with all packaging, and all original tags attached. Items that lack any or all tags, have been worn, washed, stained, snagged, or have an odor will not be accepted unless defective by manufacturer’s standards. All exchanges must have a pre-approved RA#. To request an RA# contact info@perkyladyunderthings.com. In the email subject line please include “RA REQUEST”. Exchanges must be handled within 10 days of your virtual fit appointment. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Everyday & Fashion Bras:

When you receive your bras you may change your mind as to which bras are best for your wardrobe, within the 10 days specified above. Our special tag will allow you to exchange or upgrade your new unworn bra with all the original tags attached for STORE CREDIT. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Gifts:

If you are purchasing for a gift, please let us know at the time of checkout so that we may attach a special gift tag. This special gift tag will allow your recipient to happily exchange their new unworn gifted item for a different size or product. All original tags must be attached. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Panties, Thongs, Teddys, Wardrobe Solutions, Accessories & Strapless Bras:

All sales are final for all special occasion items and items with a crotch for everyone’s safety.

How do I exchange a purchase made through a Virtual Fitting?

During your follow up fit check, should you wish to make an exchange or return for store credit, you will be given an RA# for eligible items that must accompany your package. You will return ship the item, at your cost, at this time. Please note: Your RA number must be written on the outside of the box or envelope you ship. The RA# you are provided is only good for 3 days (postmarked date) following the exchange approval. Make sure you get that package postmarked by the time the RA expires or your package will be declined. We reserve the right to revoke the privilege of exchanges or store credits after the 3rd time from any client that our fitters have deemed have a good fit on their items. No refunds will be given.

Exchanging items via post is only available with prior written consent to our Virtual Clients. If you purchased your items in store you must exchange items in person in store. See our in-store exchange policy